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returns

Returns - If you are not completely satisfied with your purchase, we will offer you a credit note or exchange only within 14 days of purchase.

We do not refund for change of mind.

(please email us for an approval) enquiries@teaprincess.com.au

Once your email is received we will then authorise the return as long as it is in line with our return policy below.

Please note there is no exchanges/credit notes available on sale Items and  underwear (due to health regulations). 

Once you have been given an email approval for an exchange/ credit note please return your item to-

Tea Princess

PO Box 2967 

Taren Point NSW 2229

Australia

P- 02 9525 8760

(Please only return to our PO Box not our showroom address for security reasons). The showroom address does not have a mail collection facitility. We cannont take responsibilty for any items returned to our showoom address. If you do require an address other than our PO Box ie- you are sending via courier please email us so we can advise an alternative street address.

You will be responsible for any returns postage charge and all returned (non-faulty) goods must be in their original packaging, with the relevant swing tags attached and in excellent re-saleable condition. Damaged soiled or altered returns may not be accepted and will be returned back to the customer.  Please note that any delivery charges will not be refunded, nor will any postage costs incurred by returning the item(s) to us, unless the item(s) are faulty. 

The goods are your responsibility until they reach our office, so make sure it’s packed up properly and can’t get damaged on the way.

All items returned should have a exchange/credit note email approval. Unidentified returns within our 14-day policy may be returned to the sender.

Unidentified returns outside the 14-day policy may be returned to the sender and we will not accept any liability for these returned goods.

USA RETURNS -please note the cost to return items from the USA to Australia can be quite expensive. We do recommend you contact us if you have any style or size enquiries to avoid requiring a exchange. 

Exchanges - 

Exchange any item  within 14 days of receiving your original order.

If you require an exchange please include a pre-paid stamped self addressed post pack or satchel. Otherwise a member of our team will contact you regarding the new freight charge.

Faulty Items -

All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is faulty please contact us immediately. 

All goods will be inspected on return. If If the item(s) have a minor problem we will repair it and return it to you, alternatively a replacement of refund will be processed.

Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

Sizing Charts & Size Guides

The sizing for all our garments and accessories are in Australian children's standard sizing which is the same as universal sizing (our sizing corresponds to the age of the child.)

We fit test each garment on fit test models who are usually a slim/tall build for their age.

Our maxi dresses tend to be on the longer side of average- so we do suggest that you spend the time to measure your child from shoulder to floor (cervical height) and compare against that styles length chart on the website.  This will avoid you purchasing a dress that is too long. 

Please see below chart for our standard fits. Please note each design pattern varies, so you may be able to size up or down in different styles depending on the shape of the garment. If a design is a smaller or larger than average make we note this in the garments description. If in doubt please email us- we are happy to assist with sizing.

AGE

0-3M

3-6M

6-12M

12-18M

18-24M

2

3

4

5

6

7

8

9

10

12

CHEST

42cm

46cm

48cm

51cm

53cm

54cm

56cm

57cm

59cm

61cm

63cm

66cm

69cm

72cm

78cm

CERVICAL HEIGHT

47cm

54cm

58cm

63cm

68cm

72cm

76cm

84cm

90cm

96cm

103cm

110cm

115cm

120cm

130cm

 

Please contact us via email if you have any sizing questions at hello @teaprincess OR enquiries@teaprincess.com.au before placing your order.

As a designer brand - we design fitted styles, more flattering in shape than a loose/ baggy fit's.